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                                      Submit tickets, review ticket status, and drill down into ticket details.

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                                      Contact Us

                                      Have Questions or Comments?

                                      Contact Encompass Solutions staff to get your questions answered.

                                      Contact Us

                                      Getting Started

                                      Navigate ticketing, issue tracking, and resolution in the Enquire support ecosystem.

                                      Scroll through the carousel of video tutorials below to learn more.


                                      About Us

                                      Meet The Staff Supporting your business

                                      Get to know a bit more about those working alongside you and your teams to improve performance and overcome obstacles. 

                                      Click on a staff profile picture to learn more about them.


                                      jason profile

                                      Jason Claggett

                                      Managed Services Manager

                                      Jason Claggett has been working with technical aspects of Epicor Vista/Vantage since 2003 and is experienced with it through its current Kinetic 2021 version.

                                      mike whited profile

                                      Mike Whited

                                      Epicor ERP/Managed Services Consultant

                                      Whether you need Helpdesk support, Application Troubleshooting, or a dedicated Account Manager, my goal is to always be available for your Managed Services needs.

                                      jonathan cleveland profile

                                      Jonathan Cleveland

                                      Epicor ERP/Managed Services Analyst

                                      From simple login help to in-depth application installation troubleshooting, my intention is to always provide top-tier support for a vast range of Managed Services needs.


                                      EDI Managed Services

                                      EDI is a powerful tool, designed to automate many part of the shipping and communication processes between your business, your suppliers, and your customers.

                                      Learn More


                                      Patch Management

                                      Our iterative patch management process is built to ensure your system is maintained alongside Epicor's update cadence concerning patches and hotfixes.

                                      Cloud Managed Services

                                      Encompass' Epicor Cloud Managed Services delivers support designed to keep your Epicor Cloud ERP system running optimally. 

                                      Learn More


                                      On-Premise Managed Services

                                      Encompass' Epicor On-premise Managed Services delivers a structured support system with three tiers of coverage differing hours of support based on your needs and budget.


                                      How To Reach Us

                                      Get in touch with our staff by email, phone, or web portal as outlined below.



                                      (must be a registered
                                      customer email address)

                                      To reach a support representative,
                                      email us at:

                                      email support


                                      Phone support
                                      available during
                                      standard office hours.

                                      phone support

                                      Web Portal

                                      (must be a registered user)

                                      To log in to the customer portal
                                      click below

                                      Customer Portal
                                      web portal


                                      'Encompass literally came to our rescue. We had a critical accounting issue occur right after we cancelled our service with a previous support provider. We hadn't even signed our contract yet. Our account manager, Jason Claggett, helped us get the paperwork in order and get resources in contact with our accounting dept and resolved our issue in a timely manner.'

                                      Candice Raines


                                      Save Time And Money

                                      We offer several managed services programs for businesses with ERP systems deployed both on-premise and in the cloud. Additionally, our patch management program ensures your ERP system is running the latest release and maintains an update cadence in-sync with each patch release.

                                      Businesses leveraging EDI solutions can also benefit from our managed services expertise, too. We deliver implementation, development, and support services to ensure your EDI capabilities continue to scale and improve your business' operations and supplier relationships.

                                      Get in touch using the form below to learn more about how our Managed Services can benefit your business.