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Welcome to the Enquire customer portal.

This is the place to submit, review, and resolve your business system issues.

Scroll down to Log In to the portal and learn more about additional support services.

Log In

Enter the Customer Portal

Submit tickets, review ticket status, and drill down into ticket details.

Click to Log In

Contact Us

Have Questions or Comments?

Contact Encompass Solutions staff to get your questions answered.

Contact Us

Getting Started

Navigate ticketing, issue tracking, and resolution in the Enquire support ecosystem.

Scroll through the carousel of video tutorials below to learn more.

How to sign in to your Enquire portal account.
 
Enquire Sign In with Microsoft-1

 

How to Submit A New Ticket.
 
Enquire Enter New Ticket-1

 

How To Review an Existing Ticket.
 
Enquire Look Up Ticket-1

 

How To Review Existing Ticket Details.
 
Enquire Review Ticket Details-1

 

Enquire Sign In with Microsoft
Enquire Enter New Ticket
Enquire Look Up Ticket
Enquire Review Ticket Details

 

About Us

Meet the Staff Supporting your business

Get to know a bit more about those working alongside you and your teams to improve performance and overcome obstacles. 

 

Jason Claggett

Jason Claggett

Advanced Support Services

Jason Claggett has been working with technical aspects of Epicor Vista/Vantage since 2003 and is experienced with it through its current Kinetic 2021 version. 

Jonathan

Jonathan Cleveland

Epicor ERP/Advanced Support Services Analyst

From simple login help to in-depth application installation troubleshooting, my intention is to always provide top-tier support for a vast range of Advanced Support needs.

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Harvey Brown

Advanced Support Analyst

As a member of the Advanced Support Team, we all strive to provide the best assistance we can. With a background in business-to-business communication and facilitation, I aim to foster congenial working relationships to efficiently identify and resolve technical issues impacting our client's operations

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Jose Vazquez

Advanced Support Analyst

My expertise includes hardware and software implementation, helpdesk support, and VoIP software installation and support, all centered around a customer-first mindset. Originally from Puerto Rico, I value quality time with my family and am currently pursuing a Bachelor of Science in Computer Science/Cyber Security. My goal is to leverage my extensive IT experience to help organizations optimize their technology infrastructure and deliver exceptional support to end-users."

On-Premise Services

Encompass' Epicor On-premise Services delivers a structured support system with three tiers of coverage and differing hours of support based on your needs and budget.
Learn More
 

EDI Services

EDI is a powerful tool, designed to automate any parts of the shipping and communication processes between your business, your suppliers, and your customers.

Learn More

Patch Management

Our iterative patch management process is built to ensure your system is maintained alongside Epicor's update cadence concerning patches and hotfixes.
 
Learn More
 

Cloud Services

Encompass' Epicor Cloud Services delivers support designed to keep your Epicor Cloud ERP system running optimally. 

Learn More

 

How To Reach Us

Get in touch with our staff by email, phone, or web portal as outlined below.

 

Email

(must be a registered
customer email address)


To reach a support representative,
email us at:

help@encompass-inc.com
email support

Phone

Phone support
available during
standard office hours.

1-833-ESI-DESK
phone support

Web Portal

(must be a registered user)


To log in to the customer portal
click below

Customer Portal
web portal

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'Encompass literally came to our rescue. We had a critical accounting issue occur right after we cancelled our service with a previous support provider. We hadn't even signed our contract yet. Our account manager, Jason Claggett, helped us get the paperwork in order and get resources in contact with our accounting dept and resolved our issue in a timely manner.'

Candice Raines

briskheat.com

Save Time And Money

We offer several advanced services programs for businesses with ERP systems deployed both on-premise and in the cloud. Additionally, our patch management program ensures your ERP system is running the latest release and maintains an update cadence in-sync with each patch release.

Businesses leveraging EDI solutions can also benefit from our managed services expertise, too. We deliver implementation, development, and support services to ensure your EDI capabilities continue to scale and improve your business' operations and supplier relationships.

Get in touch using the form below to learn more about how our Advanced Support Services can benefit your business.